Refund Policy
“Your Trust Matters. So Does Your Satisfaction.”
🔒 Our Commitment
At TarteeleQuran, we are committed to delivering a spiritually rewarding and high-quality Quran learning experience. We understand that every student has unique expectations, and we stand behind the value of our courses.
✅ Free Trial First – No Risk
Before any payment is required, we offer free trial classes so you can assess our teaching method, timings, and quality without any obligation.
💡 Eligible Refund Situations
We offer full or partial refunds in the following cases:
- Unsatisfactory Experience
If after payment, you find the service does not meet expectations and notify us within 7 days, you may be eligible for a refund. - Technical Issues
In case of long-term technical disruptions or system malfunctions on our end that prevent access to classes. - Unavailability of Agreed Teacher
If the promised instructor or schedule becomes unavailable, and a suitable replacement cannot be arranged. - Billing Errors
If you are incorrectly charged due to a system error or duplicate transaction.
🚫 Non-Refundable Scenarios
Refunds may not be provided in the following:
- Delays or cancellations caused by the student.
- Lack of attendance without notice.
- Refund requests made after 7 days of confirmed payment.
- Completion of more than 3 paid sessions.
⏳ How the Refund Works
- Request your refund via email at support@tarteelequran.com with full details.
- Our team will review and respond within 48 business hours.
- Approved refunds are processed within 5–7 working days, depending on the payment method.